1. General Information

This Privacy Policy applies to the website and services operated under the brand SRD Digital, also referred to as SilkRoad Digital.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation, where applicable.

2. Data Controller

The data controller responsible for this website is:

Company / Operator: Engrace UG
Address: 07973/Greiz
Website: srddigital.com
Email: support@srddigital.com

If you have questions about this Privacy Policy or want to exercise your data protection rights, you can contact us using the email address above.

3. Personal Data We Collect

Depending on how you use our website and services, we may collect the following categories of personal data:

• Identity data: name, username, customer account information.
• Contact data: email address, billing address, country, support contact details.
• Order data: purchased products, order number, delivery status, invoices and transaction records.
• Payment data: payment status, payment provider reference, fraud check information. We do not store full card details.
• Digital delivery data: license key delivery status, download access, code reveal status or subscription activation details.
• Support data: messages, screenshots, error details and communication history.
• Technical data: IP address, device type, browser type, operating system, log files and security events.
• Usage data: pages viewed, products viewed, cart activity, clicks, preferences and website interactions.
• Marketing data: newsletter consent, marketing preferences and unsubscribe status.
• Growth service data: profile URLs, usernames, public social media links or service instructions you provide for order delivery.

4. How We Collect Data

We collect personal data when you:

• Visit or browse our website
• Create a customer account
• Place an order or complete checkout
• Use digital delivery, downloads, license keys or subscriptions
• Contact our customer support
• Subscribe to marketing communications
• Use cookies or similar technologies on our website
• Provide information needed for digital or growth service delivery

5. Purposes and Legal Bases

We only process personal data where we have a valid legal basis. The main purposes and legal bases are:

6. Payment Processing

Payments are processed by external payment providers. We receive payment status, transaction references and fraud-related information, but we do not store full credit card details on our own systems.

Payment providers may process your data as independent controllers or processors according to their own privacy policies and legal obligations.

7. Digital Products and Delivery

For digital products such as game keys, software licenses, gift cards, subscriptions, downloads and digital services, we process the information necessary to deliver, reveal, activate, verify or support your order.

This may include order information, email address, delivery logs, code reveal records, activation support communication and product-specific instructions.

8. Online Growth and Social Media Services

If you purchase online growth, creator support or social media-related services, we may process the public profile link, username, post link or other instructions you provide for service delivery.

Please do not provide passwords, private account credentials, sensitive personal data or unnecessary private information. We do not need your password for these services.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to operate the website, remember preferences, enable checkout, improve performance, prevent fraud, analyze website traffic and support marketing.

Some cookies are necessary for the website to work. Optional cookies, such as analytics or marketing cookies, may require your consent depending on your location and applicable law.

You can manage cookie preferences through our cookie banner or cookie settings page where available.

10. Analytics and Advertising

We may use analytics or advertising tools to understand how customers use our website, measure campaigns, improve product pages and display relevant offers.

Where legally required, these tools are only used after your consent. You can withdraw or change your cookie consent at any time through the cookie settings.

11. Who We Share Data With

We may share personal data with trusted service providers where necessary to operate our business and deliver our services. These may include:

• E-commerce platform and hosting providers
• Payment providers and fraud prevention services
• Email, order notification and customer support tools
• Analytics, cookie and marketing tools where permitted
• Digital product suppliers, license providers or fulfillment partners
• Online growth service providers where needed to complete an order
• Tax advisors, accountants, legal advisors and compliance providers
• Public authorities, courts or regulators where legally required

We only share data that is necessary for the relevant purpose.

12. International Data Transfers

Some service providers may process data outside your country or outside the European Economic Area. Where required, we use appropriate safeguards such as adequacy decisions, contractual protections or Standard Contractual Clauses.

13. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

• Order and invoice records may be stored for statutory tax and accounting retention periods.
• Customer account data is stored while the account remains active or as needed for legal purposes.
• Support messages are stored as long as needed to resolve issues and protect legal interests.
• Marketing data is stored until you unsubscribe or withdraw consent.
• Security logs are stored for a limited period unless needed for fraud, abuse or legal investigation.

14. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights:

• Right of access: request information about the personal data we process about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data where legally possible.
• Right to restriction: request limitation of processing in certain cases.
• Right to data portability: receive certain data in a structured, commonly used format.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: withdraw consent at any time where processing is based on consent.
• Right to lodge a complaint: complain to a data protection supervisory authority.

To exercise your rights, contact us at support@srddigital.com. We may need to verify your identity before processing your request.

15. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing messages, we may send you product updates, offers and news about SRD Digital.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

16. Security

We use technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no online service can be guaranteed to be completely secure. You are responsible for keeping your account login details safe and for using strong passwords.

17. No Passwords for Third-Party Accounts

For online growth or social media-related services, we do not require your social media password. You should never send passwords, private login credentials or recovery codes through our website or support channels.

18. Children

Our website and services are not intended for children under the age required by applicable law. We do not knowingly collect personal data from children without appropriate legal permission.

If you believe that a child has provided personal data to us, please contact us so we can review and delete the information where appropriate.

19. Third-Party Links

Our website may contain links to third-party websites, platforms, products or services. We are not responsible for the privacy practices, content or policies of third-party websites.

Please read the privacy policies of third-party services before providing personal data to them.

20. Automated Decision-Making

We may use automated tools to detect fraud, suspicious activity, payment risk or abuse. In some cases, an order may be held for manual review, rejected or cancelled for security reasons.

We do not use automated decision-making that produces legal or similarly significant effects without human review where such review is required by law.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements or business operations.

The latest version will always be published on this page. The “Last updated” date below shows when this Privacy Policy was last changed.