1. Digital product nature

SRD Digital sells digital products and digital services. These products are not physical goods and cannot usually be returned in the same way as physical items once they have been delivered, revealed, accessed, downloaded, redeemed, activated, processed or used.

2. Products covered by this policy

This policy applies to, but is not limited to:

• Software licenses and activation keys
• Game keys and platform codes
• Gift cards, vouchers and prepaid digital codes
• Subscriptions and account-based digital access
• Digital downloads, templates, scripts, files and tools
• Online growth, creator support and social media-related services
• Any other digital product or digital service sold on SRD Digital

3. When a refund may be possible

A refund may be possible only if the order has not yet been delivered, revealed, downloaded, activated, redeemed, processed, started, fulfilled or used.

4. Non-refundable cases

Refunds are generally not available in the following cases:

• The digital code, key, license, gift card or voucher has already been delivered or revealed.
• The product has been activated, redeemed, copied, transferred, downloaded, accessed or used.
• The digital service has already started, been processed, partially delivered or completed.
• The customer purchased the wrong region, country, platform, edition, language or product type.
• The product description clearly stated restrictions and the customer did not check them before purchase.
• The issue is caused by the customer’s device, account, operating system, region settings or third-party platform account.
• The customer’s account is banned, restricted, locked, limited or not eligible on a third-party platform.
• The customer changed their mind after delivery or no longer wants the product.
• The customer expected a feature that was not listed on the product page.
• The product was purchased from the wrong category or for the wrong device.
• The customer shared, resold, leaked, transferred or attempted to resell the code or license.
• The order is connected to fraud risk, payment abuse, suspicious activity or chargeback abuse.
• The customer refuses to provide reasonable evidence needed to investigate the issue.

5. Digital delivery and loss of withdrawal rights

If you are a consumer in the European Union or in a jurisdiction with statutory withdrawal rights, you may have a legal right to withdraw from certain online purchases. However, for digital content and digital services, this right may expire if you expressly consent to immediate delivery or immediate performance before the withdrawal period ends and acknowledge that you lose your right of withdrawal once delivery or performance starts.

6. Defective, invalid or not working codes

If a delivered key, code, license or gift card does not work, you must contact support before opening a payment dispute or chargeback. We may request evidence to investigate the issue.

Evidence may include:

• Your order number and checkout email
• Screenshot of the full error message
• Screenshot of the activation page or platform
• Information about your country, platform and device
• Confirmation that the code was not already redeemed or used
• Any official response from the relevant platform, if available

After review, SRD Digital may provide one of the following solutions at its discretion, where legally permitted:

• Activation guidance or technical support
• Correction of delivery information
• Replacement code or replacement product
• Store credit
• Refund, if required or appropriate after investigation

7. Wrong region, wrong platform or wrong edition

Customers are responsible for checking the product page before purchase. This includes region restrictions, platform compatibility, edition, language, account requirements, subscription duration and activation method.

If a customer purchases the wrong region, wrong platform, wrong edition or incompatible product despite clear information being provided, the order is generally not eligible for a refund once the product has been delivered or revealed.

8. Gift cards and prepaid codes

Gift cards, vouchers and prepaid digital codes are generally non-refundable once delivered or revealed because they can be copied, redeemed, transferred or used immediately after delivery.

Region, currency and account restrictions may apply. Customers must check compatibility before purchase.

9. Software licenses

Software licenses may be restricted by operating system, edition, account type, region, device limit or activation method. Once a license key has been delivered, revealed or activated, refunds are generally not available unless the license is verified to be defective due to our side or supplier side.

10. Game keys

Game keys must be activated on the correct platform and region. Once a game key has been delivered or revealed, it is generally non-refundable unless it is verified as invalid and not caused by customer error, wrong region, wrong account or wrong platform.

11. Subscriptions

Subscription products may renew automatically depending on the product terms shown at checkout. Cancellation stops future billing where applicable, but it does not automatically refund a subscription period that has already started, been delivered, activated or used.

12. Online growth and social media-related services

Online growth, creator support and social media-related services may begin shortly after payment and after the customer provides the required public profile link, username, post link or service instructions.

Refunds are generally not available when:

• The service has already started, been processed or completed.
• The customer provided the wrong username, wrong profile link or wrong post link.
• The customer changed the profile, username, privacy settings or removed the content during delivery.
• The platform changed its algorithm, rules, limits, visibility or account status.
• The customer expected permanent results, monetization, ranking, sales or account growth not explicitly guaranteed.
• The customer’s account is private, restricted, banned, shadow-limited or otherwise not eligible.

If a service includes a refill, repair or replacement guarantee, this means we may attempt to repair, refill, replace or repeat the service according to the specific service description. It does not automatically mean a money-back guarantee.

13. No guarantee of third-party platform decisions

SRD Digital is not responsible for decisions, restrictions, outages, bans, activation problems, region limitations, account limitations, policy changes or technical issues caused by third-party platforms, publishers, social media networks, software providers, payment providers or suppliers.

14. Fraud, abuse and chargeback misuse

We reserve the right to reject refund requests, restrict accounts, cancel orders or provide evidence to payment providers if we detect fraud, abuse, unauthorized payment use, chargeback misuse, false claims, suspicious activity or attempts to obtain digital products without payment.

Filing a payment dispute or chargeback after receiving, revealing, redeeming, activating, downloading or using a digital product may be treated as misuse. We may provide order logs, delivery records, code reveal records, customer communications, IP/device data and other relevant evidence to the payment provider or competent authority.

15. Refund method

Approved refunds are usually returned to the original payment method. Processing times depend on the payment provider, bank or card issuer. Fees, currency exchange differences or third-party processing costs may not always be refundable where permitted by law.

16. Store credit and replacement

In some cases, SRD Digital may offer store credit, replacement product, repair, refill or support solution instead of a monetary refund, where legally permitted and appropriate for the specific issue.

17. Time limit for reporting issues

Customers should report delivery or activation issues as soon as possible after purchase. Delayed reports may make investigation more difficult, especially for digital codes, gift cards, subscriptions and third-party platform products.

18. How to request a refund review

To request a refund review, contact support with:

• Order number
• Checkout email address
• Product name
• Reason for the request
• Screenshots or proof of the issue
• Confirmation whether the product was delivered, revealed, activated, redeemed, downloaded, processed or used

Submitting a request does not guarantee a refund. Each request is reviewed based on product type, delivery status, evidence, applicable law and this policy.

19. Mandatory consumer rights

Nothing in this Refund Policy limits mandatory consumer rights that cannot legally be excluded. If a law gives you rights that cannot be waived, those rights remain unaffected.