1. General Information

These Terms of Service apply to all orders, purchases, services and use of the website operated under the brand SRD Digital, also referred to as SilkRoad Digital.

By accessing our website, creating an account, placing an order or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Our Products and Services

SRD Digital is a digital marketplace focused on digital products and services. Our product categories may include:

• Game keys and gaming-related digital codes
• Software licenses and activation keys
• Gift cards, vouchers and prepaid digital codes
• Digital subscriptions and online tools
• Digital files, templates, scripts, e-books or downloadable products
• Online growth, creator support and social media-related services

Product availability, delivery time, activation region, platform compatibility and usage conditions may vary depending on the specific product. Customers are responsible for reading the product description before purchase.

3. No Affiliation With Third-Party Brands

SRD Digital may sell or reference products related to third-party platforms, brands, software providers, game publishers, social media platforms or payment networks. Unless clearly stated otherwise, SRD Digital is not officially affiliated with, endorsed by or sponsored by these third-party companies.

All third-party trademarks, logos and brand names belong to their respective owners and are used only to describe product compatibility, activation platform or product category.

4. Customer Account

Some features may require an account. You are responsible for keeping your login details confidential and for all activities that occur under your account.

You agree to provide accurate, current and complete information when creating an account or placing an order. We may suspend or restrict accounts that provide false information, abuse our systems, violate these Terms or create security risks.

5. Orders and Payments

By placing an order, you confirm that all information provided during checkout is correct and that you are legally authorized to use the selected payment method.

Prices are displayed at checkout before payment. Depending on your location, taxes, VAT or payment processing costs may be calculated and shown during checkout where applicable.

We reserve the right to reject, cancel or manually review any order if we detect fraud risk, payment issues, suspicious activity, pricing errors, stock errors, supplier issues or violations of these Terms.

6. Digital Delivery

Digital products are usually delivered by email, customer account, order page, download link, license key, digital code or another electronic delivery method.

Delivery may be instant or may require manual review depending on the product, payment status, fraud checks, supplier availability or technical systems.

You are responsible for providing a correct email address and checking your inbox, spam folder and customer account after placing an order.

7. Digital Codes, Keys and Licenses

Digital codes, software keys, game keys and gift cards are sensitive digital products. Once delivered, viewed, revealed, downloaded, redeemed, activated or used, they cannot usually be returned in the same way as physical products.

Before purchasing, you must check:

• Activation region and country restrictions
• Platform compatibility
• Operating system requirements
• Language availability
• Subscription duration, if applicable
• Whether the product is a key, account, code, file, service or subscription

8. Right of Withdrawal for Consumers

If you are a consumer in the European Union or another jurisdiction with mandatory consumer rights, you may have a legal right to withdraw from certain distance contracts within a statutory period.

However, for digital content and digital services, your right of withdrawal may expire if you expressly consent to immediate delivery or immediate performance before the withdrawal period ends and acknowledge that you lose your right of withdrawal once delivery or performance has started or been completed.

This applies in particular to digital products such as license keys, game keys, gift cards, digital codes, downloads, digital files, subscriptions and services that are delivered, revealed, activated, started or processed after your purchase.

9. Refund Policy

Refunds are reviewed on a case-by-case basis. A refund may be possible if an order has not yet been delivered, revealed, processed, started, fulfilled, activated or used.

Refunds are generally not available when:

• A digital code, key, license or gift card has already been delivered or revealed
• A downloadable digital product has already been accessed or downloaded
• A digital service has already started, been processed or been completed
• The customer purchased the wrong region, wrong platform or wrong product despite clear product information
• The product has been redeemed, activated, used, copied or transferred
• The issue is caused by the customer’s device, account, platform ban, region restriction or third-party account limitation

If a delivered key or code is defective, invalid or not working due to an issue on our side or supplier side, we may request evidence and, after review, provide a replacement, repair, support solution or refund where appropriate.

10. Subscriptions

Some products or services may be offered as subscriptions. Subscription terms, billing period, renewal rules, cancellation method and included features will be shown on the product page or checkout page.

By purchasing a subscription, you authorize recurring billing according to the selected plan unless you cancel before the next billing date. Cancellation stops future billing but does not automatically refund an already started or already provided billing period.

11. Online Growth and Social Media Services

SRD Digital may offer online growth, creator support, social media visibility or promotional services. These services are not affiliated with social media platforms unless explicitly stated.

Customers are responsible for ensuring that their use of such services complies with the rules, terms and policies of the relevant platform.

We do not guarantee permanent results, exact delivery speed, exact engagement behavior, account safety, platform approval, monetization eligibility, ranking improvement or commercial success.

For services with a refill, repair or replacement guarantee, the guarantee means that we may try to repair, refill, replace or repeat the service according to the specific service description. It does not automatically mean a money-back guarantee.

12. Prohibited Use

You agree not to use our website, products or services for illegal, abusive, fraudulent or harmful purposes. Prohibited activities include but are not limited to:

• Payment fraud, chargeback abuse or unauthorized payment use
• Reselling products where resale is not allowed
• Using digital products in violation of license terms
• Attempting to hack, disrupt, scrape or overload our systems
• Providing false order information or impersonating another person
• Using our services for spam, scams, harassment, illegal content or platform abuse

13. Product Information and Availability

We try to provide accurate product descriptions, prices, stock information and delivery details. However, mistakes, supplier changes, technical errors or outdated information may occur.

We reserve the right to correct errors, update product information, change prices, remove products or cancel orders affected by obvious mistakes or availability problems.

14. Customer Responsibilities

You are responsible for:

• Reading the full product description before purchase
• Checking region, platform and compatibility requirements
• Providing correct email, account and order information
• Keeping digital codes, license keys and account information secure
• Using products and services legally and according to third-party terms

15. Support

If you need help with an order, delivery issue, activation problem or service question, please contact our support team with your order number and relevant screenshots or error messages.

Support requests may require review, verification and communication with suppliers or service providers. Response times may vary depending on the issue.

16. Limitation of Liability

To the maximum extent permitted by law, SRD Digital is not liable for indirect, incidental, special or consequential damages, including loss of profits, loss of data, account restrictions, platform bans, business interruption or third-party service failures.

Nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded under applicable law.

17. Third-Party Platforms and Suppliers

Some products and services may depend on third-party platforms, suppliers, publishers, payment providers, software companies or social media networks. We are not responsible for outages, policy changes, account restrictions, activation server issues or decisions made by third parties.

18. Intellectual Property

All website content, design elements, text, graphics, branding and layout belong to SRD Digital or its licensors unless otherwise stated. You may not copy, reproduce, modify or use our content without permission.

19. Privacy and Data Protection

We process personal data according to our Privacy Policy. By using our website and services, you acknowledge that personal data may be processed for order handling, payment, fraud prevention, customer support, legal obligations and service delivery.

Please read our Privacy Policy for more information about how we collect, use and protect your data.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, legal requirements or website functionality. The latest version will be published on this page.

Continued use of our website after changes are published means you accept the updated Terms.

21. Governing Law

These Terms are governed by the applicable laws of the country where the legal operator of SRD Digital is established, unless mandatory consumer protection laws in your country provide otherwise.

If you are a consumer, you may also benefit from mandatory consumer protection rights in your country of residence.